Sellers Throw a Wobbly: A Lesson in Getting Everything in Writing

By Mark Pesci | Mark's Perspective | Engletons Estate Agents

A property sale should be a happy occasion, particularly for a first-time buyer getting the keys to their first home. Unfortunately, that isn't always how things turn out.

Back in the summer, we agreed a sale on a gorgeous Victorian garden flat. The property needed modernisation throughout, but our first-time buyer was full of excitement, with grand ideas and aspirations for turning it into her dream home.

Everything progressed smoothly, and we exchanged contracts two weeks before completion.

Then, on completion day, things took an unexpected turn.

Our seller suddenly denied having agreed to contribute towards a replacement boiler and a deep clean of the property. Unfortunately, because these arrangements had never been formally documented through the solicitors, the buyer had little to rely on.

To make matters worse, the seller sent an aggressive email to the buyer, accusing her of underpaying for the flat. An accusation that, from my perspective, couldn't have been further from the truth.

It left a horrible sour taste and spoiled what should have been a wonderful moment for someone buying their first home.

Having witnessed the tears and frustration firsthand, I can tell you how upsetting this was.

The lesson? Get everything in writing, however small it may seem.

Whether it's a contribution towards repairs, an agreement to leave certain fixtures or even a promise to arrange a professional clean, make sure it's communicated to your solicitor and properly documented before exchanging contracts.

Thankfully, there's a positive ending to this story.

Our buyer has now appointed a reliable builder I recommended to carry out the internal renovations, including replacing the entire heating system with one that comes with a ten-year guarantee.

And this time, there are no chances being taken with verbal promises. Everything has been properly documented and signed off through her legal representatives.

After years of working in the London property market, I've learned that it's often the smallest details that cause the biggest headaches.

A handshake might feel reassuring, but when it comes to buying or selling a home, getting it in writing is what really matters.

Mark Pesci | Property Consultant

Engletons Estate Agents, Islington

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