Privacy Policy

Introduction

At Engletons, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our services, or visit our website.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Depending on the services you use, we may collect personal information including:

Name, address, email address, and telephone number
Identification documents required for regulatory compliance
Financial and banking information
Employment and salary details
Property requirements and preferences
Next of kin information
Information relating to accessibility requirements, health, or disabilities where relevant to our services

How We Use Your Information

We may use your personal information to:

Provide property sales, lettings, and advisory services
Respond to enquiries and requests
Verify identity and comply with legal obligations
Prevent fraud, money laundering, and financial crime
Manage and improve our services
Communicate important service updates
Send marketing communications where consent has been provided
Maintain employment and contractor records

Legal Basis for Processing

We process personal information where:

It is necessary to fulfil a contract with you
We have obtained your consent
We have a legitimate business interest to do so
We are required to comply with legal or regulatory obligations
Processing is necessary to protect vital interests or serve the public interest

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements.

Typical retention periods include:

Property transaction records: 6 years
Anti-Money Laundering records: 5 years
Employment records: 6 years

Longer retention periods may apply where required by law or in connection with legal proceedings.

Sharing Your Information

We may share your information with:

Professional advisers and service providers
Regulatory authorities and government agencies
Third parties involved in delivering our services
Successor organisations in the event of a business transfer

We will only share information where there is a lawful basis for doing so.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

Where login credentials are provided, you are responsible for keeping those details confidential.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent at any time
Request data portability

To exercise any of these rights, please contact us using the details below.

Cookies & Website Analytics

Our website uses cookies and analytics technologies to improve functionality, understand visitor behaviour, and enhance the user experience.

Cookies may collect information such as:

Website usage and browsing behaviour
Device and browser information
IP address and location data
Pages visited and time spent on the website

You can manage or disable cookies through your browser settings at any time.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.

Engletons
30 Penton Street
London N1 9PS

Email: info@engletons.com

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.